BOTT delivers its creations worldwide. Once your order has been confirmed, it will be prepared and shipped within the next 48 hours (excluding Saturdays, Sundays, and public holidays).

All orders are shipped in a recycled, made-in-France envelope, in a practical format that fits through your mailbox if you choose delivery without a signature.

IMPORTANT: To best respect our beautiful planet, if the order includes several items, one of which has a later announced delivery time (e.g., a pre-order item), they will all be shipped in the same order.

DELIVERY FEES

The delivery fees are FREE for any order over €150 for a parcel delivered in mainland France and Europe.

Mainland France: Colissimo €5.5 without signature / €6.5 with signature or €3 with tracked Letter.

During the holiday season or if your mailbox is prone to theft, choose Colissimo with signature.

Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Spain, Estonia, Finland, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, the Czech Republic, Slovakia, Slovenia, Sweden, Switzerland : €8 without signature / €9 with signature   

United Kingdom, United States, Canada, Japan: €10 with signature.

Rest of the world: €20 with signature.

TRACK YOUR PARCEL

In your order confirmation received by email, you will find a tracking number that allows you to track the progress of your lingerie delivery.

DELAYED PARCELS

Have you not yet received your parcel and has the shipping and delivery time passed?
Please feel free to contact us by email: hello@bott-lingerie.fr

RETURNS & EXCHANGES

Are your items not suitable?

You can return your items within 14 days of the date you received your order, for a refund or exchange. After this period, we reserve the right not to accept the return. 

To make a return or exchange, log in to the following interface using your order number and the email address used. 

1- For a return: we will send you a prepaid label to return the item to us; we retain €2.5 as a contribution toward shipping costs in mainland France (€5 in Europe and €15 outside Europe). Upon receipt of the returned item at our headquarters, we will issue your refund, deducting these costs.

2- For an exchange: we will send you a prepaid label to return the item to us. Upon receipt of the item at our headquarters, we will send you a code corresponding to the value of the returned item. This code can be used for an exchange of size or product across all our collections. It must be entered at checkout. The costs of the new order will be your responsibility; they are free for orders over €150. 

We ask that the item be returned in its packaging or, failing that, in packaging providing equivalent protection, in its original condition, meaning new. Unfortunately, if the item is stained or damaged, we will not be able to accept it. 

Whenever possible, we invite you to reuse the original packaging from your parcel 😉

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RETURN PARCEL SHIPPING

Until we receive it, your return parcel remains your responsibility. In the event of loss or any other problem occurring while your return parcel is being transported, we invite you to contact the carrier. Please feel free to inform us via hello@bott-lingerie.fr

We will not be able to confirm the return of your items until your parcel has reached us. We recommend that you keep your parcel drop-off receipt until processing is complete.

IF AN ITEM IS NOT DELIVERED

First, please check your parcel tracking via the link provided in your order confirmation email. If it indicates "delivered" but you have not received it in your mailbox, we invite you to contact the service provider for more details (delivered to a neighbor, etc.). If the service provider confirms that it was indeed deposited in your mailbox, there is nothing more we can do. Theft from a mailbox is equivalent to theft from your property. 

If you have already had problems with other parcels, we recommend selecting the "COLISSIMO WITH SIGNATURE" option in the delivery options to avoid any risk.